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Shift

Shift PDF Author: Richard Lees
Publisher: John Wiley & Sons
ISBN: 1119810493
Category : Business & Economics
Languages : en
Pages : 304

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Book Description
Understand what’s required to deliver top-of-the-line customer experiences As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach. In Shift: Transform Motion into Progress in Business, Chief Strategy and Marketing Officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition. The authors link three key themes—a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace—and outline their importance in the quest for the ideal client experience. They explain the importance of measuring progress through the eyes of the customer and ensuring that the measures that matter to customers are improving. A necessary addition to the reading lists of innovation and business development professionals, Shift deserves a place on the bookshelves of managers, executives, and other business leaders attempting to set their organization apart from the competition.

Shift

Shift PDF Author: Richard Lees
Publisher: John Wiley & Sons
ISBN: 1119810493
Category : Business & Economics
Languages : en
Pages : 304

View

Book Description
Understand what’s required to deliver top-of-the-line customer experiences As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach. In Shift: Transform Motion into Progress in Business, Chief Strategy and Marketing Officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition. The authors link three key themes—a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace—and outline their importance in the quest for the ideal client experience. They explain the importance of measuring progress through the eyes of the customer and ensuring that the measures that matter to customers are improving. A necessary addition to the reading lists of innovation and business development professionals, Shift deserves a place on the bookshelves of managers, executives, and other business leaders attempting to set their organization apart from the competition.

Holy Shift!

Holy Shift! PDF Author: Robert Holden, PhD
Publisher: Hay House, Inc
ISBN: 1781804621
Category : Self-Help
Languages : en
Pages : 432

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Book Description
A Course in Miracles is a modern psycho-spiritual text that has inspired teachers like Marianne Williamson, Louise Hay, Wayne Dyer, Jerry Jampolsky, Sondra Ray, and Gabrielle Bernstein. With more than two million copies in print, in over thirty languages, individual students and study groups study it daily around the world. Robert Holden has studied the daily lessons offered in A Course in Miracles for twenty years. In Holy Shift!, Robert has selected 365 of his favorite passages from A Course in Miracles to serve as daily meditations throughout the year. Students who are already familiar with the Course will enjoy this portable edition of miracles, and those new to the Course will appreciate the friendly and accessible introduction. Holy Shiftwill help everyone to practice the universal tenets of this profound teaching and to experience a year of miracles.

Agility Shift

Agility Shift PDF Author: Pamela Meyer
Publisher: Routledge
ISBN: 1351862405
Category : Business & Economics
Languages : en
Pages : 240

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Book Description
As contrary as it sounds, "planning" -- as we traditionally understand the term--can be the worst thing a company can do. Consider that volatile weather events disrupt trusted supply chains, markets, and promised delivery schedules. Ever-shifting geo-political tensions, as well as internal political upheaval within U.S. and global governments, derail long-planned new ventures. Technology failures block opportunities. Competitors suddenly change their product or release date; your team cannot meet the pace of innovations in your market niche, leaving you sidelined. There are myriad ways in the current business environment for a company's well-considered business plans to go awry. Most business schools continue to prepare managers to be effective in stable and predictable environments, conditions that, if they ever existed at all, are long gone. The Agility Shift shows business leaders exactly how to make the radical mindset and strategy shift necessary to create an agile, entrepreneurial organization that can innovate and thrive in complex, ever-changing contexts. As author Pamela Meyer explains, there is much more involved than a reconfiguration of the org chart and job descriptions. It requires relinquishing the illusion of control at the very foundation of most management training and business practice. Despite most leaders' approaches, "Agility is not simply accelerated planning." Unlike many agility books on the market, The Agility Shift provides specific, actionable strategies and tactics for leaders at all levels of the organization to put into practice immediately to improve agility and achieve results.

The STEM Shift

The STEM Shift PDF Author: Ann Myers
Publisher: Corwin Press
ISBN: 1483393151
Category : Education
Languages : en
Pages : 192

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Book Description
All you need to make the shift to STEM a reality! This resource makes the process of shifting to a comprehensive, integrated STEM school or district within reach! Invaluable case studies featuring STEM pioneers model how successful, STEM-centered learning takes place. You’ll find process-specific best practices and strategies to help you: Understand, create, and lead the STEM change proces Prepare the school community for STEM Integrate 21st Century Skills, the arts, and humanities Includes step-by-step checklists and visual mapping guides. Use this groundbreaking resource to systematically implement STEM instruction that prepares students for the global economy!

Soul Shift

Soul Shift PDF Author: Mark Ireland
Publisher: Frog Books
ISBN: 9781583942512
Category : Body, Mind & Spirit
Languages : en
Pages : 224

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Book Description
Businessman Mark Ireland’s father was Richard Ireland, a deeply spiritual minister and renowned psychic and medium who counted Mae West among his famous clients. While he loved his father, Mark followed a more conventional path in pursuit of mainstream success—until the wrenching death of his youngest son. This unexpected tragedy plunges Mark into the spiritual world of psychics and mediums in a frantic attempt to communicate with the dead. His defenses and pragmatic mindset begin to fade as he remembers premonitions on the day of his son’s death. He consults a number of well-known mediums and is struck by the remarkably accurate information their readings provide. Mark first meets with Allison Dubois, the subject of NBC’s hit show Medium, and later participates in a single-blind lab experiment with medium Laurie Campbell, filmed for a Discovery Channel feature. He then enters a new dimension of personal paranormal experience, as his own psychic awareness begins to unfold. This dramatic story of a father’s unbearable loss and his discovery of life after death offers hope to the bereaved and compelling evidence that death may not be the end.

The Trickster Shift

The Trickster Shift PDF Author: Allan J. Ryan
Publisher: University of Washington Press
ISBN: 9780295978161
Category : Art
Languages : en
Pages : 303

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Book Description
The Trickster Shift not only presents some of the most stunningly original examples of contemporary Native art but also allows the artists to offer their own insights into the creative process and the nature of Native humour.

The Great Risk Shift

The Great Risk Shift PDF Author: Jacob S. Hacker
Publisher: Oxford University Press
ISBN: 0199840091
Category : Political Science
Languages : en
Pages : 256

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Book Description
America's leaders say the economy is strong and getting stronger. But the safety net that once protected us is fast unraveling. With retirement plans in growing jeopardy while health coverage erodes, more and more economic risk is shifting from government and business onto the fragile shoulders of the American family. In The Great Risk Shift, Jacob S. Hacker lays bare this unsettling new economic climate, showing how it has come about, what it is doing to our families, and how we can fight back. Behind this shift, he contends, is the Personal Responsibility Crusade, eagerly embraced by corporate leaders and Republican politicians who speak of a nirvana of economic empowerment, an "ownership society" in which Americans are free to choose. But as Hacker reveals, the result has been quite different: a harsh new world of economic insecurity, in which far too many Americans are free to lose. The book documents how two great pillars of economic security--the family and the workplace--guarantee far less financial stability than they once did. The final leg of economic support--the public and private benefits that workers and families get when economic disaster strikes--has dangerously eroded as political leaders and corporations increasingly cut back protections of our health care, our income security, and our retirement pensions. Blending powerful human stories, big-picture analysis, and compelling ideas for reform, this remarkable volume will hit a nerve, serving as a rallying point in the vital struggle for economic security in an increasingly uncertain world.

Small Groups

Small Groups PDF Author: John M. Levine
Publisher: Psychology Press
ISBN: 1135471401
Category : Psychology
Languages : en
Pages : 568

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Book Description
Research on small groups is highly diverse because investigators who study such groups vary in their disciplinary identifications, theoretical interests, and methodological preferences. The goal of this volume is to capture that diversity, and thereby convey the breadth and excitement of small group research by acquainting students with work on five fundamental aspects of groups. The volume also includes an introductory chapter by the editors which provides an overview of the history of and current state-of-the-art in the field. Together with introductions to each section, discussion questions and suggestions for further reading, make the volume ideal reading for senior undergraduate and graduate students interested in group dynamics.

Shiftwork in the 21st Century

Shiftwork in the 21st Century PDF Author: Sonia Hornberger
Publisher: Peter Lang Pub Incorporated
ISBN:
Category : Medical
Languages : en
Pages : 430

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Book Description
Increasing pressure of competition together with rapid technological changes is forcing companies to introduce shiftwork for the first time, or to arrange existing shift systems more efficiently. The main trends to be seen are towards an extension of operating hours and towards more flexible adjustments to fluctuations in demand. These trends seem bound to continue in the coming years. This book intends to show the challenges for both shiftwork research and practice at the beginning of the 21st Century. One of the major tasks for shiftwork research is to analyse the possible negative effects on those working in these new shift systems and to provide support by means of adequate, innovative concepts. The task of practitioners is to improve working conditions for shift workers according to latest scientific knowledge.

Modeling and Simulation

Modeling and Simulation PDF Author:
Publisher:
ISBN:
Category : Computer simulation
Languages : en
Pages :

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Book Description